How to Ride

  • What are the limitations of Zone Service?

    We provide service to each zone only one or two days per week. Zone service will transport you from your pick-up point to the nearest transit station (Downtown Bellingham Station or Cordata Station). The map, displays the zones and the days of the week we serve them. 

  • How do I make a reservation for Zone Service?

    Zone service reservations are required no later than 5:00 pm the day before you ride. Since seating is limited, we recommend calling a day (or up to a week) in advance.

    To schedule a ride, call (360​) 733-1144​.

    Reach us during the following hours:

    Mon-Fri.......... 7:00 am - 5:00 pm
    Sat-Sun.......... 9:00 am - 5:00 pm
    Holidays..........Call to leave message


  • Cancellations and No-Shows

    ​If your plans change and you do not need your ride, please call to cancel at least one hour before your earliest pickup time. WTA enforces a no-show policy. If you habitually no-show, we can temporarily suspend you from service.​

  • Penalties for "No-Shows"

    ​Failing to cancel a ride is called a no-show and occurs when: 

    • you are not at the requested pick-up address; or
    • you are at the pick-up address, but decide not to go once the bus arrives; or
    • you are at the pick-up address, but don't board within five minutes of the time the bus arrives; or
    • you can't be left alone and are not met by a caregiver at your destination. In this case, public safety personnel may be called to assume custody; or
    • you don't cancel your ride at least an hour before your earliest pick-up time.

    A missed trip is not considered a no-show when:

    • you miss a trip due to a WTA-caused error or delay; or
    • an emergency or sudden change in your health prevents you from calling to cancel

    If you no-show on a day when you have booked more than one trip, we will not automatically cancel your later trips.  Please cancel each trip you don't need to avoid receiving multiple no-shows on a single day. 

    How WTA Calculates No-Shows​

    1. WTA tracks No-shows and No-Show violations by calendar month and calendar year.  At the beginning of a new calendar year, No-Show violation tracking starts with a “clean slate” for all riders.  Violations from previous years do not affect riders’ No-Show records in the new year.
    2. WTA calculates violations by comparing the number of No-Shows to the number of actual trips riders receive each calendar month.  Riders who travel less are charged with violations for fewer No-Shows than riders who travel more. Here's how it works: 
      1. ​Riders who receive 0-19 trips in a month will be charged with a violation when three or more valid No-Shows are recorded during the month.
      2. Riders who receive 20-39 trips in a month will be charged with a violation when four or more valid No-Shows are recorded during the month.
      3. Riders who receive 40 or more trips in a month will be charged with a violation when five or more valid No-Shows are recorded during the month.

    If you continue to no-show after the first suspension, the next suspension can last 14 days. Further no-show suspensions can last 30 days.

    Riders can appeal a suspension before it takes effect. Call (360) 733-1144 for a copy of our suspension policy.

  • How much does is cost to ride Zone Service?

    Zone Service costs $1 per ride. Cash only. Exact change is required. 

    We don't accept 1 ride tickets​, passes of any kind, Gold Cards or Free on Fixed Route Cards on Zone Service.

 Online Store

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touchPass Umo Card​​​​​​​​

​​​​​​Buy your bus pass online
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 Trip Planner




or call (360) 676-7433

 Routes

 My Stop

 Interactive Map

Our interactive map displays our routes and stops.

 Notices

 

 

Changes to Paratransit - June 11th215http://www.ridewta.com/Lists/Notices/DispForm.aspx?ID=215Changes to Paratransit - June 11th
Changes to Fixed Route - June 11th216http://www.ridewta.com/Lists/Notices/DispForm.aspx?ID=216Changes to Fixed Route - June 11th

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