Emergency Ride Home

  • What is the Emergency Ride Home Program?

    ​WTA's Emergency Ride Home program provides you with a free taxi ride in the event of an emergency. You can book an Emergency Ride Home from work if you got to work by bus, vanpool, carpool, bicycling, or walking.​

  • Who is eligible for an Emergency Ride Home?

    • ​You must have a current WTA bus pass or you must be a registered Smart Trips​ participant
    • You must also have arrived to work (on the day of the request) by bus, vanpool, carpool, bicycling, or walking. 

  • What situations qualify for an Emergency Ride Home?

    • ​You or a family member becomes ill during your work day
    • Your supervisor requires you to work past your normal quitting time, without advance notice
    • Your carpool or vanpool partner(s) experience either of the above situations
    • Eligible participants can book up to three Emergency Rides home per calendar year
    • Rides must be between 8:00 am and 8:00 pm, Monday through Friday
    • Trips must be made within Whatcom or Skagit County 

  • How do I book an Emergency Ride Home?

    • Call (360) 676-7433
    • Let our Customer Service Representative know you are a current WTA bus pass holder or a registered Smart Trips participant
    • The Customer Service Representative will request your travel information, assign you an authorization number and book a taxi pick-up for you
    • When the taxi arrives, give the taxi driver your authorization number
    • You can make one stop on the way home from your worksite if you need to pick up a prescription or a sick family member. 

  • When is Emergency Ride Home available?

    ​We offer Emergency Rides Home from 8:00 am to 8:00 pm, Monday through Friday.

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