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The Americans with Disabilities Act of 1990 (ADA) is a civil rights law that requires (among other things) equal access to public transportation for people with disabilities.
Accessible fixed route bus service is intended to be the primary mode of public transportation for people with disabilities. All of our fixed route buses are wheelchair accessible. Anyone needing to use the wheelchair ramp can do so at any bus stop where we're able to safely deploy it. Unfortunately, we cannot guarantee an accessible path of travel to and from all stops. Before using a new bus stop, please preview your path of travel to make sure it will be accessible for you.
The ADA also requires us to provide paratransit service for people whose disabilities prevent them from using fixed routes. Paratransit is intended to offer a level of service comparable to our fixed route service.
WTA is committed to providing transportation to people with disabilities within our service boundaries. We will make reasonable modifications on a case by case basis to our policies and practices to ensure access to our public transportation services.
We will not make modifications if they:
To discuss a request for a modification, please contact the Reasonable Modification Coordinator by phone at (360) 733-1144, by mail at 4011 Bakerview Spur, Bellingham, WA 98226, or by email at RMC@ridewta.com. We appreciate as much advance notice as riders are able to give.
Yes. We have wheelchair ramps or lifts on all of our buses. They're also equipped with wheelchair securement stations. Anyone needing to use the wheelchair ramp can do so at any bus stop where we're able to safely deploy it. Unfortunately, we cannot guarantee an accessible path of travel to and from all stops. Before using a new bus stop, please preview your path of travel to make sure it will be accessible for you.
Yes. We train all of our drivers on how to assist riders in wheelchairs, including proper wheelchair securement techniques.
WTA has established a process for investigating and resolving complaints alleging any action prohibited by Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Any person who believes she or he has been subjected to discrimination on the basis of disability may file a complaint under this procedure. It is against the law to retaliate against anyone who files a complaint or cooperates in the investigation of a complaint.