You can book a ride on the Lynden Hop on the “WTA Ride” mobile app, on our website at www.ridewta.com/ride, or by calling 360-676-7433. When you call, tell the Customer Service Representative that you'd like to book a Hop trip before you tell them your pick-up address.
Note to those booking by phone: booking by phone is only available 7 am to 5 pm, Monday through Friday, and 9 am to 5 pm, Saturday and Sunday.
Monday through Friday from 7:15 am to 7:30 pm and Saturday and Sunday from 8:00 am to 5:30 pm.
The boundary includes the city of Lynden, part of Birch Bay Lynden Road, and the commercial area at the intersection of Pole and Hannegan.
Who can ride?
The Hop is a curb-to-curb service. Anyone who can travel independently, or with a personal care attendant, may book a ride on the Hop.
How much does it cost?
The fares are the same as for WTA’s Fixed Route service. The cash fare is $1. We also accept all current WTA bus passes. People 75 and older ride free with a Gold Card
. Youth ride free
(see details here
Riders who are eligible for paratransit can also ride free with a “Free on Fixed Route” card.
Can I book a ride in advance?
Yes, you can book up to one day in advance.
How long will I wait?
We expect to be able to pick you up within 10 to 15 minutes of your requested time. If the van is full, or unable to pick you up at your requested time, you can shift your request to find another time that works for you.
The Lynden Hop is a shared ride service. Therefore you may not always go directly from your pickup to your destination, for example if the driver needs to pick up another person along the way.
Will this be a shared ride, with other passengers?
Yes. The Lynden Hop is a shared ride. There may be times when you have the van to yourself, and other times when you'll share it.
What about wheelchairs and other mobility devices?
Lynden Hop vans are equipped with a wheelchair lift. We can transport one person using a wheelchair at a time. Riders will need to be capable operators of their mobility equipment, as Lynden Hop drivers are only able to offer limited assistance helping riders board the van.
Some wheelchairs may be too large for the Lynden Hop lift. Please call us at 360-676-7433 if you’d like more information.
How is the Hop different than Paratransit?
The Lynden Hop and Paratransit differ in the amount of assistance a driver will provide. The Hop is a curb-to-curb service, appropriate for people who can travel independently, or with a personal care attendant. Unlike Paratransit, Lynden Hop drivers will not go to your door or into a building to let you know they've arrived. Hop riders must be able to transport themselves without assistance from the driver.
If you need a higher level of assistance, the Hop may not be the right option for you. Please call us at 360-676-7433 if you'd like more information.
Can my family, friends and children ride with me?
Yes, the Lynden Hop can seat up to 3 people, plus one person in a wheelchair. When booking your ride, please add each additional person as an additional passenger. We’re not able to transport anyone who was not included in your original booking.
Parents and caregivers are also responsible for providing and installing car seats or booster seats for children under 4 feet 9 inches in height.
Can I bring my animal with me?
Service animals are welcome. Pets are allowed only if they travel in a secured, enclosed pet container.
Can I bring my bike?
Unfortunately, we are currently unable to accommodate bicycles. Sorry.
How long can the driver wait for me?
Ideally, you’ll be ready to meet the van as soon as it arrives. This will help us provide timely service for everyone. If necessary, your driver can wait up to 3 minutes.
When I tried to book my ride, my request was denied. Why?
You may have requested a pickup or drop off outside of the service area, or outside of the hours of operation.
If the van is full, or unable to pick you up at your requested time, you can shift your request to find another time that works.
Is there a penalty for cancelling my ride?
No. But please avoid doing so unless it’s absolutely necessary! This can cause unnecessary delays for others.
If you don’t cancel your ride, and don’t show up, this is considered a no-show. If you no-show more than a few times, we will temporarily suspend you from riding the Lynden Hop.
I left something on the Lynden Hop van. Who should I contact?
For Lost and Found, please call WTA customer service at 360-676-7433.
I'd like to be picked up or dropped off outside the Lynden Hop service area. Can I do that?
Unfortunately, no. We’re not able to expand our service area without lengthening the wait times in our target area (Lynden proper).
Currently, even including the commercial area at Hannegan and Pole significantly increases our response time to riders within Lynden. We’re working to strike a balance between serving as many people as possible, while still providing a consistent level of convenience and reliability in our target area.
The Lynden Hop is a pilot project. During the pilot, we’ll continue to evaluate how this balance is working for riders and potential riders.