Why Does TouchPass/Umo Need Two Names?
TouchPass, the payment system we introduced in 2019, is switching to the brand name “Umo.” Since we still have thousands of cards featuring the TouchPass logo, you’ll be seeing both the TouchPass and Umo logos for quite a while. We apologize for any confusion!
How does it work?
Your TouchPass/Umo card works a little like a debit account. You can store rides, passes or stored value on this account. Your TouchPass/Umo card or Mobile App is your key to that account. When you tap your card or smartphone on the card reader on the bus, it debits from your account.
What products can I store on my TouchPass/Umo Acount?
- Single-Ride Tickets (11 rides for $10)
- 31-Day Passes
- 92-Day Passes
- Day Passes
- Stored Value* with Fare Capping
*With stored value, you can add any amount of money to your account. This money can then be used to pay your fare, one trip at a time. Stored value never expires, and can be used on any fixed route bus (including Route 80x and routes in Skagit County). It can also be used on WTA’s Lynden Hop. If you are eligible for a Reduced Fare, the system will know this, and will charge you the appropriate fare.
When you pay a fare using stored value, fare capping sets a “cap” or limit on the total amount you’ll pay, within a day ($3) or a calendar month ($30). Once you hit that limit, all rides are free until the end of that day or month. The cap is set at the price of our other passes. So for example if you pay $1 per trip for 30 trips between the first and 15th of a month (which adds up to $30), the rest of your trips that month are free. Fare capping happens automatically, whenever you’re using your TouchPass/Umo Card Mobile App.
How Much Does it Cost?
A TouchPass/Umo Card costs $3. If you need to replace a lost card, it will cost $3. These cards are durable and can last up to five years. There is no cost for the Mobile App.
Can I protect my TouchPass/Umo Card against loss?
Yes. If you register your TouchPass/Umo Account, the unused balance of your pass or rides will be preserved, even if you lose your TouchPass/Umo Card. To replace a lost or damaged card, stop by the Customer Service Lobby at Bellingham Station. Replacement cards cost $3.
Are there other advantages to registering my TouchPass/Umo Card?
If you have registered your card, you can not only protect the value stored on your card, you can also set up your account to automatically charge you for a new pass before your current pass expires. Or you can sign up for an alert, to let you know when it’s time to purchase a new pass.
If you’re paying with stored value, you can use your TouchPass/Umo card or Mobile App to pay for single rides anywhere in both Whatcom or Skagit County.
How do I register my TouchPass/Umo Card?
Visit the Customer Service Lobby at Bellingham Station, or complete the simple process online
. Note: you cannot register your card through the Mobile App.
How can I pay my fare using my smart phone?
Download the TouchPass/Umo Mobile App from the App Store or Google Play (just search for "TouchPass Transit"). If you already have a TouchPass/Umo Card, you can convert your account to mobile using the app. Note that once you convert your TouchPass/Umo Account to mobile, you can no longer pay using your TouchPass/Umo Card.
Will the TouchPass/Umo Reader accept anything other than a TouchPass/Umo Card or the Mobile App?
No. Riders paying their fares with Student I.D. cards, Free on Fixed Route Cards, County Connector Cards and paper passes will still use the fare box on the bus.
How do I add or change personal information on my TouchPass/Umo Account?
If you use a TouchPass/Umo Card, click here. Login to your account, then select the Contact Info link displayed in the dark bar at the bottom of every screen. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
If you use the Mobile App, you can add or change personal information by selecting the My Account option on the menu, then selecting the Contact Info option. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
You can also update your information by calling WTA at (360) 676-7433 or by visiting the Customer Service Desk in the lobby at Bellingham Station.I just purchased a bus pass, 11 Rides for $10, or added stored value. When Can I use them?
All passes, rides and stored value are posted instantly to your TouchPass/Umo account and can be used immediately after you've purchased them.