How Does TouchPass Work?
TouchPass works a little like a debit account. Your TouchPass Card or TouchPass Mobile App is your key to that account. In other words, the bus pass or rides you purchase will be "stored" in your TouchPass account. When you tap your TouchPass Card or smartphone to pay your fare, it debits from your account.
Once you register your account, you can manage your account online, and even set it to autoload a new pass or new "11 rides for $10," when yours are about to run out.
What products can I store on my TouchPass Acount?
You can purchase and store 1-Day Passes, 31-Day Passes, 92-Day Passes and 11Rides for $10.
How Much Does it Cost?
Though we'll waive the card fee during the introductory period, a TouchPass Card costs $2. If you need to replace a lost card, it will cost $2. A TouchPass Card is durable and can last up to five years. There is no cost for the TouchPass Mobile App.
Are bus fares going up?
No. When you load a 31- or 92-Day Pass onto your TouchPass account, they will cost the same as our paper passes cost now. You can even get a discount on single rides, when you purchase 11 rides for $10.
Can I protect my TouchPass Card against loss?
Yes. If you register your TouchPass Account, the unused balance of your pass or rides will be preserved, even if you lose your TouchPass Card. To replace a lost or damaged card, stop by the Customer Service Lobby at Bellingham Station. Replacement cards cost $2.
Are there other advantages to registering my TouchPass Card?
Yes. When your account is registered, you can set it up to automatically load a new pass before your current pass expires. Or you can sign up to recieve an alert, to let you know when it's time to get a new pass.
How do I register my TouchPass Card?
Visit the Customer Service Lobby at Bellingham Station, or complete the simple process online
. Note: you cannot register your card through the TouchPass Mobile App.
- Online at www.touchpass.com
- The Customer Service Lobby at Bellingham Station
- If your card is registered, you can set up your account to automatically reload new passes or stored rides
Can I still use my paper 31-Day Pass or 92-Day Pass?
Yes. We will honor these passes until they expire.
How can I pay my fare using my smart phone?
Download the TouchPass Mobile App from the App Store or Google Play (just search for "TouchPass Transit"). If you already have a TouchPass Card, you can convert your TouchPass Account to mobile using the app. Note that once you convert your TouchPass Account to mobile, you can no longer pay using your TouchPass Card.
Will the TouchPass Reader accept anything other than a TouchPass Card or the TouchPass Mobile App?
No. Riders paying their fares with Student I.D. cards, Free on Fixed Route Cards, County Connector Cards and paper passes will still use the fare box on the bus.
How do I add or change personal information on my TouchPass Account?
If you use a TouchPass Card, click here. Login to your account, then select the Contact Info link displayed in the dark bar at the bottom of every screen. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
If you use the TouchPass Mobile App, you can add or change personal information by selecting the My Account option on the menu, then selecting the Contact Info option. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
You can also update your information by calling WTA at (360) 676-7433 or by visiting the Customer Service Desk in the lobby at Bellingham Station.I just purchased a bus pass, or 11 Rides for $10. When Can I use them?
All passes and rides are posted instantly to your TouchPass Account and can be used immediately after you've purchased them.